2-Year Quality Warranty
You will get the 2-year quality warranty since the date of receiving the shipment. OutdoorRouter’s engineering team and production team deeply research product parameters and trained with years of professional skills. We test each product very carefully before process the shipment.
30-Day Money Back Policy
You may return the shipment within 30 days of the delivery date. Your order will be refunded upon receiving the product in its original packing. Please note that postage costs for the initial order are not refundable.
To return your product timely, you must first speak with our sales team to see if we can resolve your issue. If we are not able to solve your problem you may request an RMA code, which includes a special returns address along with that authorization.
Any returns received without an RMA authorization, outside of 30 days from the original delivery date, or to the wrong address will not be refunded. Damaged equipment returned even with an RMA will be subject to a 20% restocking fee. Customers are responsible for shipping charges for the return delivery.
RMA Return Procedures
To process a return request, please contact the sales team at first. We may able to help you to solve the issues you have.
- If you have any quality problems before 30 days of the delivery day, please return it to us for repair or refund.
- If you have missing products in your shipment, once confirmed, we will be responsible for a refund of the value of the product or reship the missing products according to your instruction.
- If you want to cancel an order before delivery from our warehouse, no fee will be charged. If shipping has already been arranged, we can not hold or cancel the shipment.
- If your products are passed 30 days of the delivery date and you want to a refund, we need to charge a 20% restocking fee. Original shipping cost is not refundable.
- If you are sending your product for repair, you can send only part of the product to reduce the costs of shipping.
- If you want a refund on the returned product, please make sure the return package is in the original condition with the original packaging.
- If an accessory or the original item were lost during the process of your return, we would deduct the price of the lost item from the refund amount.
- If your products are passed one year since delivery date, you may request an RMA code and return it for repair. We will charge 20~50% repairing fee depending on the product conditions. You are responsible for return postage and re-arrange shipment charges.