Strive to provide the most friendly and convenient customer services, and we provide lifetime technic supports to all the customers.
The 4G router is a Linux-based system, due to open up full access to users, and the router can be easily misconfigured. You can reset the router to default factory settings to fix most of the problems.
In rare cases, you might need a technical expert to configure the router to adapt to your networking system. With the online remote configure service, you will get below services.
- Inspect cellular modem connection
- Set up mobile protocol and APN
- Increase network security encryption
- Optimize load balance and priority
- Customize traversal cloud account
Please follow instructions in the below schedule to add an event to our calendar. Please do not submit a connection session without a schedule.
To enable the online remote connection, you need to install remote control software on your computer. We suggest you use our QuickSupport tool. You can also install the TeamViewer or Anydesk.
Please connect your computer to the Internet by either Wi-Fi or LAN. And connect to the target 4G router to the computer by the alternative connection of LAN or Wi-Fi.